Consumer Protection Analyst - Bangka Belitung

Join PT Harmoni Konsumen Indonesia as a Consumer Protection Analyst in the vibrant region of Bangka Belitung. In this pivotal role, you will safeguard consumer rights, ensure fair business practices, and drive compliance with national and regional regulations. As part of our dedicated team, you will work closely with stakeholders to address consumer complaints, investigate issues, and implement solutions that uphold consumer trust and satisfaction.

At PT Harmoni Konsumen Indonesia, we are committed to fostering a culture of integrity and excellence. Our team is passionate about protecting consumers and ensuring that businesses operate ethically. In Pangkal Pinang, you will have the opportunity to make a tangible impact on the community and contribute to the region's economic growth.

Daily, you will analyze consumer complaints, conduct thorough investigations, and develop action plans to resolve issues. You will also collaborate with internal teams and external partners to ensure swift and effective resolution of consumer concerns. This role offers a unique opportunity to grow professionally while making a positive difference in the lives of consumers in Bangka Belitung.

📋 Tanggung Jawab Pekerjaan

• Analyze and investigate consumer complaints to identify issues and trends.
• Develop and implement action plans to resolve consumer concerns and prevent future issues.
• Conduct audits and inspections to ensure compliance with consumer protection laws and regulations.
• Collaborate with internal teams and external partners to address and resolve consumer complaints.
• Monitor and report on consumer protection metrics and performance indicators.
• Provide training and guidance to staff on consumer protection policies and procedures.
• Stay updated on industry trends, regulations, and best practices in consumer protection.
• Represent the company in consumer protection forums and stakeholder meetings.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Law, or a related field.
• Minimum of 3 years of experience in consumer protection, compliance, or a related field.
• Strong knowledge of consumer protection laws and regulations in Indonesia.
• Excellent analytical and problem-solving skills.
• Proficient in using Microsoft Office Suite and data analysis tools such as Excel and Power BI.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with consumer protection software and systems.

🛠️ Keahlian

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