Assistant E-Commerce Operation Manager

Are you a data-driven professional with a passion for digital retail? Asia Bandar Alam is currently seeking a highly motivated and detail-oriented Assistant E-Commerce Operation Manager to join our dynamic team in Jakarta Pusat. In this pivotal role, you will act as a bridge between our e-commerce operations and the broader business strategy, ensuring seamless execution and continuous improvement.

Asia Bandar Alam is a rapidly growing e-commerce platform that has successfully transformed the retail landscape in Indonesia. With a strong focus on customer satisfaction and innovative solutions, we are committed to delivering exceptional value to our customers and partners. As our Assistant E-Commerce Operation Manager, you will play a crucial role in driving our e-commerce operations to new heights.

In this role, you will be responsible for overseeing daily e-commerce operations, managing inventory, coordinating logistics, and ensuring customer satisfaction. You will work closely with cross-functional teams to implement and optimize our e-commerce strategy, leveraging data analytics and market insights to make informed decisions.

📋 Tanggung Jawab Pekerjaan

• Oversee and optimize daily e-commerce operations, including order processing, inventory management, and logistics coordination.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Collaborate with the marketing team to develop and implement e-commerce strategies that drive customer engagement and sales.
• Manage and monitor inventory levels, ensuring optimal stock availability and minimizing stockouts or overstock situations.
• Coordinate with logistics partners to ensure timely and efficient order fulfillment and delivery.
• Implement and maintain e-commerce systems and tools, such as Shopify, to streamline operations and improve customer experience.
• Monitor and analyze customer feedback and complaints to identify areas for improvement and implement corrective actions.
• Stay up-to-date with industry trends, best practices, and emerging technologies to drive continuous improvement in e-commerce operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in e-commerce operations, retail management, or a similar role.
• Proficient in using e-commerce platforms and tools, such as Shopify, Magento, or WooCommerce.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Familiarity with inventory management systems and logistics software is a plus.
• Certification in e-commerce or retail management is a plus.
• Fluency in both English and Indonesian is preferred.

🛠️ Keahlian

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