Customer Retention Specialist - BPO Account (Pioneer Batch)

Join our dynamic team as a Customer Retention Specialist for a leading BPO account in Bali! In this pioneering role, you’ll play a key part in driving customer loyalty and reducing churn by leveraging AI-driven automation for renewal outreach—including emails, calls, and SMS. You’ll work closely with our data science team to refine our customer segmentation models and personalize retention strategies.

Private Advertiser is a fast-growing BPO in Bali, serving clients in diverse industries. We’re a tight-knit team of 50+ professionals, and you’ll have the chance to grow with us. Our office in Canggu offers a vibrant, international work environment with easy access to Bali’s natural beauty and cultural attractions.

Daily, you’ll analyze customer data to identify at-risk accounts, craft targeted retention campaigns, and measure their effectiveness. You’ll collaborate with cross-functional teams to implement retention initiatives and ensure seamless customer experiences.

📋 Tanggung Jawab Pekerjaan

• Analyze customer data using tools like Tableau and Power BI to identify at-risk accounts and trends.
• Develop and execute personalized retention campaigns leveraging AI-driven automation for emails, calls, and SMS.
• Collaborate with the data science team to refine customer segmentation models and improve retention strategies.
• Monitor and report on key retention metrics, including churn rate and customer lifetime value.
• Work closely with the sales and customer support teams to implement retention initiatives and ensure seamless customer experiences.
• Stay updated on industry trends and best practices in customer retention.
• Provide regular updates to stakeholders on retention efforts and outcomes.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business, Marketing, Psychology, or a related field.
• 2-4 years of experience in customer retention, customer success, or a related role in a BPO or similar environment.
• Strong analytical skills with proficiency in tools like Tableau, Power BI, or similar data visualization software.
• Experience with AI-driven automation tools for customer outreach, such as HubSpot, Salesforce, or similar CRM platforms.
• Excellent communication and interpersonal skills to build rapport with customers and colleagues.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English, both written and spoken, is a must.
• Bahasa Indonesia is a plus.

🛠️ Keahlian

Lowongan Terkait